Effective Date: September 2026
At Stratec LLC, operating as stratecpr.com, we provide professional Odoo implementation and consulting services. This Refund Policy describes the conditions under which refund requests related to those services are evaluated, approved, or denied.
By engaging our services or making a payment to Stratec LLC, you agree to the terms described in this policy.
Versión en español: Política de Reembolso
1. Scope of This Policy
This policy applies to the professional implementation and consulting services invoiced by Stratec LLC, including:
- Analysis, requirements gathering, and consulting
- Odoo configuration and implementation
- Development and customizations
- Data migration and imports
- Training and support related to the implementation
Products, licenses, or subscriptions provided by third parties, including Odoo S.A., are governed by the terms and refund policies of their respective providers and are not covered by this policy.
2. Nature of Professional Services
Our services are delivered based on the time and effort dedicated to the client project. Once work has been performed, delivered, or time has been logged, the corresponding amounts are non-refundable, regardless of whether the client decides not to continue with the project or not to use the implemented system.
This includes meetings, analysis sessions, configuration, development, testing, training, and any other documented work.
3. Deposits and Initial Payments
Deposits and initial payments secure the allocation of resources and dates on our project calendar and are non-refundable once work has begun.
If the client cancels before any work has started, the deposit may be credited toward future services for a period of twelve (12) months, subject to review.
4. Cancellation of Work Not Yet Started
Clients may cancel contracted services that have not yet begun by sending written notice to info@stratecpr.odoo.com. In that case:
- Only the hours and expenses incurred up to the date of the notice will be invoiced
- Any balance paid and not consumed may be refunded or credited, as agreed in writing
- Non-recoverable expenses incurred with third parties are not refundable
5. Billing Errors
We fully refund duplicate charges, amounts invoiced in error, and any charge that does not correspond to contracted services. These situations must be reported within thirty (30) days of the invoice or charge date.
6. How to Request a Refund
Refund requests must be submitted in writing to info@stratecpr.odoo.com and include:
- Client and company name
- Invoice number or payment reference
- Date and amount of the charge
- A description of the reason for the request
All requests will be reviewed and answered within ten (10) business days.
7. Approved Refunds
Approved refunds are processed using the same payment method originally used, within fifteen (15) business days following approval. Posting times may vary depending on the client’s financial institution or payment processor. Non-recoverable payment processing fees may be deducted from the refunded amount.
8. Dissatisfaction with a Deliverable
If a client is not satisfied with a deliverable, they must notify us in writing within ten (10) days of delivery. We are committed to reviewing and correcting the work at no additional cost when the deliverable does not meet what was agreed in writing. Correction of the work is the primary remedy under this policy.
9. Changes to This Policy
Stratec LLC reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with the corresponding update date.
10. Contact Information
If you have any questions regarding this Refund Policy, please contact us at: